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My Background

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ARNEL MOREÑO MIÑOSA Mobile : +63-917-342-2929 175 Sitio Kanluran, Pallocan East, Batangas, Batangas 4200

Articulate, proactive, analytic, creative. Superior, international-standard training and customer service skills. Works alone or in a team. Has the heart for excellence and an eye for details. Gets the job done right and with dispatch.

  • Exceptional communicator in English, other major Philippine dialects
  • Polished leadership, training, and customer service skills in multi-racial setting
  • People-centered, values-driven, results-oriented
  • Well-organized, works hard and smart

EXPERIENCE

Guest Service Team Leader, Target – San Leandro, California, 2004

* Hires, trains and supervises a team that responds quickly to guests’ needs, questions, or issues

* Keeps check lanes, parking lot, restrooms, food service and guest service areas properly clean and organized.

Retail Sales Consultant, AT&T Wireless – Fremont, California, 2003

* Introduces the best technology solutions to customers looking for a better way to communicate

* Connects, communicates with, and provides customers excellent service experience by phone or personally

Sales Manager/Premier Leader Supervisor, Morinda, International Philippines, 2002

* Oversees sales and call agents that contact, manage accounts daily

* Takes ownership of work, follows up on all issues, projects, employees, and accounts

* Hires, trains new agents; coordinates with other managers, key employees on issues involving top clients

* Opens markets on key cities; organizes, promotes all meetings, events, and programs

* Accompanies top clients on international trips, leadership seminars; reports directly to Country Manager

Training Supervisor/Director, Missionary Training Center, 1999

* Hires, trains teachers to follow training outline and policies from US Headquarters

* Personalizes training for teachers, students; offers positive, corrective feedback

* Organizes training groups, arranges schedules and training assignments

* Conducts periodic tests and evaluations; interprets results, reports to MTC President, US HQ

Instructor, Missionary Training Center, 1993

* Structures learning activities for students to experience substantial success

* Helps students set goals, holds them accountable for their progress

* Effectively disciplines, influences students to change their behavior

* Tracks students’ progress and reports regularly to superiors

* Uses approved, unified curriculum and methodologies

Full-time Volunteer/Missionary, Philippines Tacloban Mission, 1993

* Makes regular mission tours with Mission President covering Samar and Leyte

* Gives training, motivations to 120+ missionaries

* Assists the President in training, work, and companionship assignments

* Organizes, archives mission records and history

* Publishes mission newsletter

EDUCATION

Travel and Tourism, Stratford Career Institute, Washington, DC, 2008

BS Mechanical Engineering, PBMIT, Batangas City, 1987

BS Mechanical Engineering, University of St. Las Salle, Bacolod City, 1986

TRAINING

Stephen Covey Leadership Training, Ortigas, 2000; Morinda Int’l Leadership Convention, SLC, Utah, 1999 & 2000

PERSONAL

Nat’l. State Scholar, HS Valedictorian, Award-winning HS/College Journalist, Orator, Debater, Speaker, Essayist

REFERENCES

James Fantone : +639176242793

Ryan Pagaduan : +639178075043

Eizer Murillo : +639223617305

Stratford Career Institute : 1-800-435-5338 (8:30am – 5:00pm EST, Monday to Friday; Student ID : F126266)

Written by nealm

24 August 2009 at 5:11 PM

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